Which platform feature is used to track field value durations, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group?

• A.Key Performance Indicator (KPI)
• B.Metric
• C.Database view
• D.Audit

Correct Answer: B

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ServiceNow doesn't recommend having a service for generic requests in the service catalog.

• A.True
• B.False

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Which table does the "Knowledge Base" table extend from?

• A.task
• B.None of the listed answers
• C.kb_knowledge_core
• D.kb_knowledge

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In which situation would an Order Guide be used?

• A.Items have a complex fulfillment process
• B.Administrators choose not to use Workflow
• C.Administrators prefer user-friendly forms qith questions and answers
• D.Multiple items are typically ordered together

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What is the purpose of the table "Knowledge Use"? (Choose two.)

• A.It tracks how many pages have links to a knowledge article.
• B.It tracks how many times a knowledge article was viewed.
• C.It tracks how many users marked a knowledge article as helpful.
• D.It tracks how many questions and answers were submitted to a knowledge article.
• E.It tracks knowledge articles that have been attached to incidents.

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