Which of the following is NOT a feature provided by Knowledge Management OOTB?

• A.Subscribing to articles
• B.Article versioning
• C.Integration with social networking platforms
• D.Import from Microsoft Word

Comment: *

Name: *

Email: *

Verification: *

User Criteria is used to determine who may order Items in a Service Catalog Category.

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *

How is access to knowledge articles administered?

• A.User Criteria and User Roles
• B.Filter Conditions on the knowledge base
• C.User Roles
• D.User Criteria and Entitlements

Comment: *

Name: *

Email: *

Verification: *

A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?

• A.Redefine the role hierarchy by enabling "grant access using hierarchies."
• B.Create a permission set for Opportunity Edit and associate it to the user record.
• C.Change the opportunity's organization-wide default setting to Public Read/Write.
• D.Enable team selling on the Opportunity object to grant Read/Write access.

Comment: *

Name: *

Email: *

Verification: *

Which one of the following incident reports might help managers predict staffing levels required?

• A.Overdue Incidents
• B.Incidents Open per Week
• C.Incidents Closed per Week
• D.Critical Open Incidents

Comment: *

Name: *

Email: *

Verification: *