When evaluating change request states in a script include, which is the preferred method for referencing a state?

• A.Use the State field value, such as -2
• B.Use the .getDisplayValue function to retrieve the State field value
• C.Use the state name constant, such as ChangeRequestStateHandler.SCHEDULED
• D.Use the g_form.getValue function to retrieve the State field value

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ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.

• A.True
• B.False

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Even Though some catalog items approval workflow might be similar, it is recommended to have separate approval workflow for each catalog item.

• A.True
• B.False

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A Requested Item may be associated with one or more Requests.

• A.True
• B.False

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Which module can you use to see a list of search keywords used to search for articles in knowledge base?

• A.Knowledge > Administration > Search Log
• B.Knowledge > Administration > Search
• C.Knowledge > Administration > Search History
• D.Knowledge > Administration > Keywords

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