An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?

• A.Add @testVisible to the method in the class the developer is testing.
• B.Verify the user has permissions passing a user into System.runAs().
• C.Use system.assert() in testSetup to verify the values are being returned.
• D.Call the Apex class method from a testMethod instead of the testSetup method.

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A customer would like to modify the wording that appears when a user selects Change > Create New. Which type of record must be adjusted?

• A.Language File
• B.Interceptor
• C.Change Type Data Lookup
• D.Application Module

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Which of the following roles can update change type?

• A.itil_admin
• B.itil
• C.None of the listed answers
• D.change_manager

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Which module to use in order to change the default behavior of "Communicate Workaround" in problems?

• A.Configurations > Script Actions
• B.Configurations > UI Actions
• C.System Policy > UI Actions
• D.System Policy > Script Actions

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When referring to the State of an incident in server-side code (such as in a script include, business rule, or UI action), which method is the preferred way to refer to the State field value?

• A.If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant.
• B.Use the value of the choice option, such as 2 to refer to a State of in Progress.
• C.Use the getDisplayValue() method to retrieve the Label associated with the State field value.

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