Which of the following are valid states for Standard Change requests? (Choose all that apply.)

• A.Scheduled
• B.Review
• C.Implement
• D.Assess
• E.Authorize

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How many classes extend the Base Configuration Item [item]?

• A.1
• B.2
• C.3
• D.None of the listed answers

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What is the base table for CMDB?

• A.ci
• B.cmdb_ci
• C.cmdb
• D.base_ci

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When can a user (who has no assigned roles in the system) close an incident?

• A.When the user is the Caller and the incident's State is Resolved.
• B.When the user is the Caller or on the Watch list and the incident's State is Resolved.
• C.When the user is the Caller and the incident's State is not already closed.
• D.When the user is the Caller and the incident's State is not already resolved.

Correct Answer: A

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Which of the following DOES NOT describe the purpose of CMDB?

• A.Repository to store IT Service infrastructure components and relationships
• B.Centrally managed and controlled 'system of record'
• C.Critical analysis and decision-making tool to support impact analysis
• D.Inventory of IT assets in stock and available to Users

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