Which of the following is used to determine which users can see certain catalog items?

• A.UI Policies
• B.User Criteria
• C.ACL
• D.Roles

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A company uses an external system to manage its custom account territory assignments. Every quarter, millions of Accounts may be updated in Salesforce with new Owners when the territory assignments are completed in the external system.
What is the optimal way to update the Accounts from the external system?

• A.Composite REST API
• B.Apex REST Web Service
• C.Bulk API
• D.SOAP API

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Which of the following roles can update cart layout?

• A.None of the listed answers
• B.catalog_manager
• C.catalog_admin
• D.itil_admin

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Once the change request's state changes to "Review", the user should fill the mandatory fields in the review form.

• A.True
• B.False

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What is the purpose of the Duration field in the incident form?

• A.Time elapsed before the incident was resolved.
• B.Time elapsed since the last update by agent on the incident.
• C.Time elapsed before the incident was closed.
• D.Time elapsed since the last update on the incident.

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