Which module to use in order to configure creating requests via email?

• A.Request Management > Inbound Action
• B.System Policy > Inbound Actions
• C.Request Management > Email > Inbound Action
• D.System Policy > Email > Inbound Actions

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Which statement is NOT true about reporting on catalog item variables?

• A.The Variables column can be added to list reports if variables are available for the selected table/data source.
• B.Reports can be stacked by variables from a selected catalog item.
• C.Database views are required to report on catalog item variables.
• D.Reports can be grouped by variables from a selected catalog item.

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A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?

• A.Use a MassEmailMessage() with an Apex Trigger.
• B.Use a Workflow Email Alert.
• C.Use an Email Alert with Process Builder.
• D.Use a SingleEmailMessage() with an Apex Trigger.

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Which of the following users has the permission to close an incident? (Choose two.)

• A.None of the listed answers
• B.Itil Admin
• C.Itil User
• D.Incident Manager
• E.Incident caller

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Catalog item can appear only in one category.

• A.True
• B.False

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