Which field on the incident table automatically tracks the TOTAL elapsed time between when an incident is created until the time it is resolved?

• A.Business Duration [business_duration]
• B.Duration [calendar_duration]
• C.Business Resolve Time [business_stc]
• D.Resolve Time [calendar_stc]

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To how many levels can categories be nested in a service catalog?

• A.3
• B.2
• C.1
• D.None of the listed answers

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The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account.
Which two solutions can meet this requirement? (Choose two.)

• A.Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.
• B.Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.
• C.Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.
• D.Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

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Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

• A.Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
• B.Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
• C.Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
• D.Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.

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In the baseline configuration, ONLY Emergency Changes require a PostImplementation Review (PIR).

• A.True
• B.False

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