In the baseline instance, which of the following states are available for incidents? (Choose all that apply.)

• A.Awaiting Info
• B.Open
• C.Canceled
• D.New
• E.On Hold

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You can create only one change request from an incident.

• A.True
• B.False

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Technical workshop and process workshop can be combined in one workshop.

• A.True
• B.False

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In Knowledge Management, where can user criteria NOT be used?

• A.Can Contribute related list on the knowledge base
• B.Can Read field on the knowledge article
• C.Can Read related list on the knowledge base
• D.Cannot Read held on the knowledge article
• E.Roles field on the knowledge article

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How to allow automatic closure of incident tasks once incident is closed?

• A.Set property com.snc.incident.incident_task.closure to true
• B.Set property com.snc.incident.autoclose.based on.resolved_at to Yes
• C.Set property com.snc.incident.incident_task.closure to auto
• D.Set property com.snc.incident.autoclose.basedon.resolved_at to zero

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