A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script.
Following best practices, what should a developer use to meet this requirement?

• A.Approvals
• B.Flow Builder
• C.Apex Trigger
• D.Process Builder

Comment: *

Name: *

Email: *

Verification: *

ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *

As of Orlando, this plugin is now active by default to support the Service Catalog.

• A.Flow Designer support
  (com.glideapp.servicecatalog.flow_designer)
• B.Workflow Editor support
  (com.glideapp.servicecatalog.workflow_editor)
• C.Flow Editor support
  (com.glideapp.servicecatalog.flow_editor)
• D.Process Designer support
  (com.glideapp.servicecatalog.processdesign_editor)

Comment: *

Name: *

Email: *

Verification: *

Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces?
(Choose four.)

• A.HTML
• B.IP Address
• C.UI Page
• D.Lookup Select Box
• E.Label
• F.Container Start

Comment: *

Name: *

Email: *

Verification: *

Which table is used to store all the searches performed against knowledge base articles?

• A.kb_queries
• B.ts_query_kb
• C.kb_use
• D.kb_search_log

Comment: *

Name: *

Email: *

Verification: *