A boiler repair business uses an expert system in the form of a fault diagnostic system. What benefits does this give to the business?
Select ALL that apply.

• A.The system generates customer invoices quickly.
• B.The system can be used for other purposes such as staff rotas.
• C.The business saves money by needing less senior mechanics and repairing boilers quicker.
• D.Faults are diagnosed quicker so customer service is improved.
• E.Junior technicians are able to identify faults without a detailed knowledge.
• F.The business is less reliant on the senior technician for solving problems.

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There are four approaches to system changeover, each of which varies in terms of risk, cost and time. When there is a need to minimise costs and time the most suitable approach would be:

• A.Direct changeover
• B.Parallel running
• C.Pilot operation
• D.Phased changeover

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K manages the finance function of a cable manufacturing business In order to cope with an increasingly diverse workload K needs human resources to recruit someone with a digital mindset Which THREE of the following individual charactenstics should K emphasise to human resources as important in finding the right candidate?

• A.A 'photographic' memory
• B.An open-minded outlook
• C.A visionary leader
• D.Adopting a 'helicopter view'
• E.A compliant personality

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Which of the following is the component of Hadoop which is responsible for breaking down a task into chunks of work and allocating them?

• A.BigQuery
• B.MapReduce
• C.Distribute File System
• D.Data Manipulation Language

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Karl runs a factory. He wants his employs to feel that their role in the company has meaning.
Which of the following would help to make his employees feel this way?

• A.Ensure employees can see the results of their work.
• B.Ensure that all employees have a variety of jobs to do.
• C.Ensure each task is significant in some way.
• D.Ensure each employee has a degree of independence and flexibility.
• E.Ensure each task has a clear identity, with it being made clear how that task fits into the overall operation.

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