Which two characteristics of customer relationship management are true? (Choose two.)

• A.building and maintaining rapport with relevant individuals
• B.introducing technology solutions to the customer
• C.increasing customer spend on technology hardware and software
• D.enticing customer with deep discounts and promotions
• E.moving the customer toward positive decisions about investments and initiatives

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Which option is a difference in the set of question that Cisco's approach to outcomes-based sales uses in helping organizations to move from product to outcome-based sales?

• A.The product approach answers the question of how progress is displayed and correctly communicated, while the outcomes approach answers what the business objectives services must be included in each solution.
• B.The product approach answers the question of what capabilities are needed to deliver product & services, while the outcomes approach gives an answer to what the business rules and capabilities are.
• C.The product approach answers the question of what product is needed, while the outcomes approach answers what the business objectives and desired outcomes are.
• D.The product approach answers the question of what product is needed, while the outcomes approach answers what capabilities are needed to achieve the solutions.

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DRAG DROP
Drag and drop the financial benefits on the left to the direct and indirect spaces on the right.
Select and Place:

Correct Answer:

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DRAG DROP
Refer to the exhibit.

Drag and drop the five phases of the customer journey from the left into the correct order on the right.

Correct Answer:

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Which option is a main benefit that Cisco Partners bring to the table for customers?

• A.additional teams to implement solutions in a timely manner
• B.relationships with key Cisco personnel
• C.a large customer base for which to sell Cisco services
• D.Cisco expertise and the ability to have specializations in certain practice areas

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