A small office calls a technician to investigate some "invalid certificate" errors from a concerned user. The technician observes that whenever the user attempts to access a secure website from the Windows desktop, this error is encountered. No other users in the office are experiencing this error.
Which of the following should the technician do NEXT? (Choose two.)

• A.Remove any proxy servers configured on the user's browsers.
• B.Assist the user with purchasing an SSL certificate and save the certificate to the desktop.
• C.Create an outbound rule in Windows Firewall named after the user's homepage.
• D.Instruct the user to ignore the certificate error since the user is connecting to a secure website.
• E.Run anti-malware scans and download the latest Windows updates.
• F.Disable the SPI firewall on the office's gateway and any other routers.

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Which of the following should a technician do to ensure static electricity does not damage the internal components of a PC while troubleshooting the motherboard?

• A.Remove all jewelry.
• B.Disconnect the power.
• C.Remove the power supply.
• D.Use ESD straps

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Joe, a mobile device user, reached his monthly quota of data about halfway through the current billing cycle. Joe contacts a technician to identify potential issues with the mobile device, as his usage patterns have not changed over the past month.
Which of the following is MOST likely causing this issue?

• A.Location tracking has been enabled
• B.Applications are causing high resource utilization.
• C.Malware is causing excessive data transmission
• D.There are unintended WiFi connections

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A technician plugs a 16GB jump drive into a Windows PC, and it has multiple smaller partitions that are unwritable. Which of the following single DiskPart commands can be used to restore the drive, allowing it to be formatted to full capacity?

• A.clean
• B.merge
• C.extend
• D.repair

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An analyst needs to identify the volumes configured for a workstation being deployed for a new user. Which of the following OS tools provides a graphical representation of volumes configured on a system?

• A.Performance Monitor
• B.Device Manager
• C.Disk Management
• D.Task Manager
• E.Windows Explorer

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