A technician is running a Windows Update on a Windows 7 PC. The process usually takes a few minutes before reporting if there are updates, but this time it has taken 30 minutes with no change. Which of the following should the technician do?

• A.Delete all of the files and folders in the Software Distribution folder
• B.Use the Microsoft Windows Update Troubleshooter
• C.Reboot to safe mode and run Windows Update
• D.Run the System Update Readiness Tool

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Which of the following should be done prior to installing replacement RAM modules into a desktop computer?

• A.Wear an ESD wrist strap.
• B.Connect power to a grounded outlet
• C.Put on latex gloves
• D.Disconnect the CMOS battery

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A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website.
The antivirus software correctly blocks the website.
Which of the following should the technician do NEXT?

• A.Rebuild the OS on the machine
• B.Check the contents of the hosts file
• C.Do a System Restore to a date before the infection
• D.Rerun the antivirus scan with higher sensitivity

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Joe, a user, notices someone use his computer while he was on break, Joe's browser history reveals searches for websites he did not visit. The local print also has document in the output tray with someone else's PII. Which of the following steps should Joe take to prevent unauthorized access of his account.

• A.Implement login time restriction
• B.Lock the desktop while he is away
• C.Change his password
• D.Change the default administrator password

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After setting up a replacement macOS device, Ann, a user, notices none of her previously saved passwords are automatically populating in her applications. Which of the following would have prevented this scenario?

• A.Configuring Gatekeeper to use the most secure setting
• B.Using the passwecl command to manage her passwords
• C.Configuring Keychain to save to an iCloud account
• D.Enabling FileVault on the OS drive

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