A user recently browsed several online shopping sites on a computer. Since then, the user has been experiencing pop-ups that appear in the browser. The pop-ups also display in the right corner of the screen without the browser open. Which of the following should the technician do to remove the pop-ups?

• A.Run an anti-malware application
• B.Apply OS security updates.
• C.Enable a firewall.
• D.Boot the computer in safe mode and run chkdsk.

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Which of the following file types should be opened when executing a PowerShell script?

• A..sh
• B..vbs
• C..psd
• D..ps1
• E..bat

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A user brings a personal laptop to the help desk and states that a clicking sound occurs when the laptop is turned on. After troubleshooting the issue, the technician concludes the hard drive needs to be replaced. The help desk does not replace any hardware on personal devices.
Which of the following is the NEXT step the technician should follow?

• A.Dismiss the user's issue and move to the next user
• B.Replace the hard drive and inform the user
• C.Offer a different repair option to the user
• D.Ask concise close-ended questions

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A smartphone user has been receiving unsolicited emails that contain Pl in the webmail inbox associated with the device. Which of the following steps should the user take FIRST to identify the cause of the issue?

• A.Restore the smartphone to factory default settings.
• B.Delete the webmail account and create a new one.
• C.Report the emails as spam.
• D.Check the permissions on all installed third-party applications.

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A systems administrator needs to reset a user's password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account.
Which of the following should the systems administrator do?

• A.Choose a password that never expires.
• B.Require the user to change the password at the next login.
• C.Disable the account.
• D.Disallow the user from changing the password.

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