A technician is troubleshooting an issue affecting all company laptops. All the laptops have exactly the same hardware. The screens present glitches every time the users move their mouse pointers over the screen. The technician discovers there was a recent OS update deployed throughout the company, which includes new versions for video drivers. Restarting the laptop in safe mode will not present the issue. Which of the following should the technician do NEXT?

• A.Reinstall the OS on all devices in the company to eliminate any traces of the current video drivers, then rerun the updates manually excluding the video drivers.
• B.Advise all users to work in safe mode until the issue gets fixed and escalate the issue to the video card vendor.
• C.Roll back the video card device drivers for all computers and escalate the issue to the video card vendor.
• D.Remove the current video drivers from all computers and advise users to work this way until the issue gets fixed.

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A user recently browsed several online shopping sites on a computer. Since then, the user has been experiencing pop-ups that appear in the browser. The pop-ups also display in the right corner of the screen without the browser open.
Which of the following should the technician do to remove the pop-ups?

• A.Run an anti-malware application
• B.Apply OS security updates.
• C.Enable a firewall.
• D.Boot the computer in safe mode and run chkdsk.

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A technician is upgrading the OS of a home PC to Windows 7. The user wants to keep all the files and applications and does not want to do a clean install. The current version installed on the PC is Windows Vista 32-bit. Which of the following Windows versions is applicable?

• A.Windows 7 Enterprise x86
• B.Windows 7 Ultimate x64
• C.Windows 7 Professional x64
• D.Windows 7 Professional x86

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Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server. Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?

• A.A corporate VPN is enabled
• B.A firewall exception must be set
• C.HomeGroup must be enabled
• D.An IP conflict is present

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Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources?

• A.MAC filtering
• B.WPA2
• C.RADIUS
• D.WPS
• E.AES

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