A technician performs a risk assessment and determines a requested change has low risk and low impact.
Which of the following best practices should the technician follow to proceed with implementing the change?

• A.Obtain approval from the department and implement the change
• B.Reference the business policy and follow all change management procedures
• C.Update the ticket with the results of the risk assessment and implement the change
• D.Provide a risk assessment to colleagues for peer review

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Which of the following user groups had default administrative permissions in previous versions of Windows, but now has no default user rights in Windows 7 and above?

• A.Users
• B.Performance Monitor Users
• C.Power Users
• D.Guests
• E.Administrators

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technician is updating a network switch at a colocation facility. The technician needs to ensure the data is not sent in plaintext over untrusted networks. Which of the following should the technician use? (Select TWO).

• A.TRIP
• B.SSH
• C.SCP
• D.FTP
  E ROP
• E.VNC

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A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

• A.Windows 7
• B.Windows 8
• C.Windows 8.1
• D.Windows 10

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After connecting to the corporate VPN, a user's workstation is no longer to browse Internet websites. A technician discovers launching a different web browser on the same computer reaches the websites correctly.
Which of the following should the technician do NEXT?

• A.Scan the user's workstation for malware
• B.Flush the workstation's DNS cache
• C.Instruct the user to use the alternate web browser instead
• D.Disconnect and reconnect from the corporate VPN
• E.Verify the browser's proxy configuration settings

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