Neither the link or activity indicator lights on a NIC for a device are illuminated. The device cannot be reached by any computers across the network. Which of the following is the BEST step for a technician to take to begin troubleshooting?

• A.Connect to the device via crossover cable to test connectivity.
• B.Replace the NIC on the computer.
• C.Connect to the device via RS-232 cable to test connectivity.
• D.Verify the DHCP server is online.

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A user reports that they are seeing portions of the image duplicated on the document that was just printed. Which of the following is the MOST likely cause?

• A.Developer unit
• B.Transfer section
• C.Fuser unit
• D.Laser unit

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Due to traffic a technician has arrived late to their first call, and has three other calls to do that day.
Which of the following is the BEST action to take?

• A.One call at a time, they will wait. The other customers wil understand.
• B.Rush through the first call and then to the next call as soon as possible.
• C.Cal the other three customers and advise of the delays.
• D.Call dispatch and have them reschedule the other clients for later in the week.

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The purpose of a solid state relay is to:

• A.use a DC signal voltage to switch an AC voltage.
• B.use an AC voltage to switch on the image processor.
• C.adjust the DC voltage on a power supply.
• D.operate a door switch on the MFD.

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Which of the following component types are used by scanners for capturing images?
(Select TWO).

• A.CIS
• B.LED
• C.CCD
• D.NIC
• E.LCD

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