Which of the following properties are built into the upper fusing rollers bushings in a MFD, with a roller type fusing unit?

• A.Wear resistance
• B.Thermal conductance
• C.Thermal insulation
• D.Electrical conductance

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Which of the following reasons would the staple feature not be present in the print driver even though a stapler is fitted to the MFD?

• A.The print driver is not for that particular model.
• B.The generic Windows driver needs the setting to be enabled.
• C.The print server is unable to detect a staple unit.
• D.Stapling needs to be selected manually at the MFD.

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Which of the following failed components MOST likely will cause very light print quality?

• A.Paper exit motor
• B.Fuser unit motor
• C.Toner supply motor
• D.Feed unit motor

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A customer calls for technical support and states that their fax machine is experiencing intermittent communication issues receiving faxes. Which of the fol owing should the technician ask the customer to help evaluate the situation?

• A.Do you have the correct media instal ed?
• B.How many pages are in your receiving tray?
• C.What telephone features and devices do you have on your line?
• D.Do you have a dial tone?

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A customer has instal ed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem?

• A.The new computer is using the wrong protocol.
• B.The driver port is not setup correctly.
• C.The option has not been selected on the driver.
• D.The new computer is printing to the wrong IP address.

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