RGB color model is used mainly by which type of device? (Select TWO).

• A.Monitor
• B.Impact Printer
• C.Scanner
• D.Color Printer
• E.Dot Matrix Printer

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Before contacting technical support, a technician notices that the firmware version is three revisions out of date. Which of the following should be the next step to take?

• A.Check the firmware information bulletin to see if it would help.
• B.Contact technical support and ask if latest firmware would help.
• C.Leave it because new firmware always causes new problems.
• D.Reassign the call to another technician to update the firmware at a later date.

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During the purging stage of ink dispersion printing:

• A.print file is removed from the queue.
• B.the heads and nozzles are cleaned.
• C.excess ink is removed from the print image.
• D.media is ejected from the feed path.

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When speaking to a customer, which of the following would be the BEST way to communicate the results of the service call?

• A.There is a defective part that needs to be replaced. It will be installed tomorrow as soon as it arrives.
• B.There is too much of a difference in potential between the latent image area and the photoconductor, so the HVPS has to be replaced. The part is ordered.
• C.The HVPS is not putting out sufficient power. It will need to be replaced with a new one.
• D.The HVPS is not working properly; it is only providing -250 volts DC to the charge roller. The part is coming from another country, so it should be here in a couple of days.

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Which of the following messages should only be addressed by a technician?

• A.Paper Jam message
• B.Add Paper message
• C.Service error message
• D.Add Toner message

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