A customer is emailing several color photos with their MFP. The file size soon exceeds the limits placed by the network administrator for outgoing email. Which of the following methods could be used to work around this issue?

• A.Scan them to the hard drive and then send them after the work day.
• B.Divide the photos into several smaller emails.
• C.Scan them using MPEG.
• D.Add additional memory to the MFP.

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Which of the following parts of the fuser should a technician never touch with their bare hands?

• A.Halogen lamp
• B.Separator pawls
• C.Heat Roller
• D.Thermistor

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When printing out a color alignment page on a CMYK model laser printer the technician notices that there is a yellow border on the lead edge of the red mixed image and the green mixed image.
There is also a green line between the cyan image and yellow image. Which of the following colors wil need to be aligned?

• A.Yellow
• B.Cyan
• C.Black
• D.Magenta

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Which of the following is the MOST appropriate response for the following customer statement:
This device has been down for three days. What are you going to do about it?

• A.I can understand why you would be upset by that. Id like to ask you a few questions so I can determine the reason that it is not working, so that I can get the issue resolved. Is that OK with you?
• B.Im sorry to hear that. Can you give some more information about the problem so I can get working on this?
• C.I know your upset, but youll have to talk with my manager about why you have been waiting so long. Is that OK with you?
• D.Im sorry, I didnt know that you were waiting that long. Id like to ask you a few questions so I can determine the reason that it is not working, so that I can get to work.

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Why is it important for a Laser/LED device to have proper clearance when placed in an enclosed area?

• A.Insufficient room for airflow can cause the device to overheat or operate at a higher internal temperature than what is recommended.
• B.Insufficient airflow can cause static electric buildup inside the device which wil interfere with the image formation process.
• C.Laser/LED units produce heat and require ventilation. If toner is spilled in an enclosed area it wil contaminate the laser and then will need to be replaced.
• D.The unit needs to be placed in the proper enclosure to give the technician who performs maintenance on the unit room to place the laser so it wil not be a hazard to their eyes.

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