A customer has a deadline to print a large job and their printer requires parts which will not arrive in time. They are very frustrated with the technician and the printer. Which of the following is the BEST response?

• A.Explain there is nothing else that can be done and the customer wil have to deal with it.
• B.Explain that there are other customers who also need attention and the schedule cannot be changed.
• C.Empathize with the customers situation and suggest rerouting this job in order to meet the deadline.
• D.Explain the part wil be arriving the next day and the unit will be serviced at that time.

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Which of the following should a technicians FIRST step be if a received fax has dark background?

• A.Check the media in the local machine.
• B.Produce a test print on the local machine.
• C.Test the telephone line quality.
• D.Check the operation of the remote machine.

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The CCD unit has an affect on all of the following EXCEPT:

• A.resolution.
• B.scan time.
• C.compression.
• D.color depth.

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A technician is troubleshooting a networked printer that is not properly connecting to the network.
The technician uses the PING utility from a PC on the same network and it does not reach the printer or the default gateway. Which of the following could be the reason for this problem?

• A.The print driver is not configured correctly.
• B.A switch has failed on the network.
• C.The NIC on the printer has failed.
• D.The network cable on the printer has failed.

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A technician has an unusually difficult problem with an MFP. After calling technical support, and working for several hours, the problem stil exists. The customer is upset and wants the unit replaced. Which of the following is the next BEST course of action?

• A.Remind the customer that they have several other units to use.
• B.Cal the service manager and ask for assistance.
• C.Call a sales representative and let them sell the customer a replacement.
• D.Advise the customer that all of this is usual and wil be fixed as quickly as possible.

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