Which of the following electrical components utilizes infrared LEDs to detect switching or a change of state?

• A.Switch
• B.Capacitor
• C.Sensor
• D.Resistor

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A customer calls for technical support and complains that their color laser MFD always puts a line on the page. Which of the following should a technician ask the customer? (Select TWO).

• A.How much paper is left in the tray?
• B.What color is the line?
• C.What mode of operation is being used at the time it occurs?
• D.When was the last time you cleaned the photoconductor?
• E.Is your machine indicating a low toner message?

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Which of the following are types of physical ports on printers? (Select TWO).

• A.SMB
• B.USB
• C.LPR
• D.LPT
• E.RAW

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During the fusing process, which of the following are used to fix the toner to the media? (Select TWO).

• A.High voltage
• B.Heat
• C.Carrier beads
• D.Static charges
• E.Pressure

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A user is unable to print to a network printer from their workstation. The technician can successfully PING the IP address of the printer. Which of the following could be the FIRST step to isolate the source of the problem?

• A.Use the IPCONFIG command to see the IP address of the DNS server.
• B.Reset the NIC on the printer to default values.
• C.Replace the network cable on the PC.
• D.Try printing from another workstation.

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