Which of the following writes to the photoconductor?

• A.Transfer unit
• B.Developer unit
• C.Laser unit
• D.Charging unit

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If a print coming out from the device has regular, evenly spaced, dark marks in the direction of the media feed; the cause of the problem is from:

• A.an incorrect media setting.
• B.a mark on the platen glass.
• C.toner spil ing from the cleaner section.
• D.a nick in the fuser heat roller.

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Which of the following would be the BEST action to take after technical support has given a recommendation for a service issue?

• A.Clarify and confirm the recommendation.
• B.Cal a fellow technician and get their opinion.
• C.Study the service manual to make sure the recommendation is correct.
• D.Cal the technical support again for a second opinion.

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Which of the following items would be used to detect if media has reached the registration roller?

• A.Sensor
• B.Motor
• C.Clutch
• D.Relay

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A technician is troubleshooting a printing problem. The manufacturers technical hotline wants to know the print driver version in use on the customers PC. The version can be found:

• A.on the printer driver test page sent from the PC.
• B.on the printers set-up webpage.
• C.in the printer port settings located on the PC.
• D.on the PC by running the IPCONFIG command.

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