Which of the following copy defects would result from a large black mark on the slit glass when using the ADF?

• A.Black spots on the copy
• B.Overall light copy quality
• C.Black streak on the copy
• D.White streak on the copy

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While trying to making a color copy of a certificate the resulting output is black and white, all other documents print normally. Which of the following features is causing the problem?

• A.Enhanced compression
• B.Anti-aliasing
• C.Anti-counterfeiting
• D.Image enlargement

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Which of the following BEST describes the purpose of firmware?

• A.It is used to improve print speed of a device.
• B.It is used to configure a device via a network.
• C.It is used as the operating system of a device.
• D.It is used to confirm connectivity of a device on a network.

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When printing multiple sets of multi-page documents from a word processing application, a user wishes to collate the pages, so they select the collate feature in the device driver. However, the pages are not collated when printing has been completed. Which of the following might be the cause of the problem?

• A.The wrong driver has been installed on the workstation.
• B.Application settings are overriding the driver settings.
• C.The duplex setting needs to be enabled in order to collate.
• D.The wrong media size was selected in the driver.

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After listening to an upset customer, the FIRST thing a technician should do is:

• A.call their Service Manager.
• B.apologize to the customer.
• C.leave and return when the customer has calmed down.
• D.fil out an incident report.

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