A learner asks a question and the instructor gives a response. Which of the following should the instructor do NEXT?

• A.Use non-verbal communication as verification.
• B.Ask other learners for verification of the answer.
• C.Ask the learner. "Did I answer your question?"
• D.Ask the learner to reference the technical manual for verification.

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During a training class, a few aggressive learners continued to dominate the question and answer sessions. Which of the following is the FIRST course of action for the instructor to take?

• A.Talk to the learners on break and reprimand them.
• B.Do not make eye contact with these learners when looking for answers.
• C.Ignore the learners so they will know not to answer the questions anymore.
• D.Tell the learners to give other learners a chance.

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Which of the following should a trainer do when excessive noise from the company break room is disturbing the students during an onsite training session?

• A.Post signs in the break room asking for quiet.
• B.Talk louder so that the students can hear more easily.
• C.Report to the company and have the break room closed.
• D.Work with the noise since the training is onsite.

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During a break several learners are in the room joking about the facility and ask the instructor their opinion of the facilities. Which of the following describes how the instructor should respond?

• A.Remove the learners from the course for their unprofessional behavior.
• B.Join the conversation and joke about the facilities.
• C.Correct the learners for joking about the facilities and remind them about professional behavior.
• D.Join the conversation and avoid negative comments about the facilities.

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Which of the following BEST describes the advantages of open-ended questions?

• A.It creates opportunities for learners to contribute to the discussion and apply course content.
• B.It keeps all of the learners engaged and prepared to answer a question.
• C.It is less likely that the learners will answer them incorrectly.
• D.It enables a less knowledgeable instructor to question a class.

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