An instructor is teaching a course with learners who have different levels of experience. During the course, one learner is constantly asking questions indicating that the learner does not have sufficient previous experience. Although the course is on schedule, some of the other learners are frustrated. Which of the following would be the BEST approach for the instructor to take?

• A.Direct the learner to the Internet to get more information
• B.Reschedule the learner for another course
• C.Maintain the current pace and continue to answer questions as needed
• D.Tell the learner to ask all questions at the end of the class

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The least experienced learner in a class is falling behind. Which of the following is the BEST method for addressing this issue?

• A.Ask the learner which advanced learner they would prefer to work with.
• B.Provide the learner with an audio tape for review after class.
• C.Set up a private consultation with the learner to create an action plan.
• D.Ask the advanced learners for a volunteer to assist the lesser experienced learner.

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An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?

• A.Give an advanced activity to the other learners and re-teach the morning activity to the learner who has not mastered the concepts.
• B.Re-teach the concepts taught in the morning session to the class, but use different handouts.
• C.Pair the learner with one of the more advanced learners who likes to share knowledge.
• D.Continue to teach the course as outlined, and after class offer to help the learner who has not mastered the concepts.

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While delivering a course, the trainer notices one learner who is not grasping some of the concepts. Which of the following would BEST assess the needs of the learner?

• A.During a break, discuss challenges with the learner.
• B.Ask the learner to answer more questions than other classmates.
• C.Ask the learner to keep up with the person next to them.
• D.Slow the pace of the class to meet the needs of the learner.

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During the start of a class an instructor uses jargon and acronyms that are familiar to most of the learners and that are part of the course content. Which of the following BEST describes what the instructor is doing?

• A.The instructor is establishing credibility and using appropriate communication skills.
• B.The instructor is establishing credibility but is not using appropriate communication skills.
• C.By using jargon and acronyms the instructor is being arrogant and showing off their skill level in the subject matter.
• D.The instructor should avoid using jargon and acronyms before explaining them because it could confuse the learners.

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