A day prior to a course an instructor discovers that information in the text book is outdated and a new edition is available. Which of the following is the BEST course of action for the instructor to take?

• A.Ask the training manager to make adjustments to the course prior to the class.
• B.Present the course as set by the course designer.
• C.Acquire updated curriculum for maximum learner benefit.
• D.Present the course as is but incorporate the updated information.

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An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?

• A.Have the learners introduce themselves.
• B.Proceed with the course material.
• C.Use humor that will create a positive mood.
• D.Tell the learners that the class will run late that day

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During a lunch break, several learners state the classroom is too cold. Which of the following should the instructor do FIRST?

• A.Survey the comfort level of the learners in the class.
• B.Continue on with class and ask the learners to wear more layers the next day.
• C.Assure the learners that the class will end on time, and that the temperature is not that extreme.
• D.Contact the facilities manager for the class and ask that the temperature be adjusted.

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Which of the following questioning techniques is BEST suited to engage learners right after a lunch break?

• A.Close-ended review questions
• B.Pop quiz with ranking questions
• C.Questions about what they expect to learn next
• D.Probing review questions

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The MOST effective way for an instructor to demonstrate active listening is to:

• A.Repeat the learner's question verbatim.
• B.Display open body language to indicate interest.
• C.StatE."So what I hear you asking is. . . "
• D.Establish eye contact with the learner.

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