An instructor separates the class into groups. The learners are not working as hard in the groups as they would if they were working individually. Which of the following could the instructor do to create more group interaction? (Select TWO).

• A.Clearly define the role for each of the group members.
• B.Limit the accountability of each individual.
• C.The group participation to individual rewards.
• D.Create groups with members from different backgrounds.
• E.Emphasize conformity to move the group along.

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A learner finds that the procedures taught in a course fit perfectly into the needs of the business. When returning to work the student finds that their workload yields insufficient time to perform the procedures. Which of the following BEST represents the failure in information transfer?

• A.Failure of problem-solving training
• B.Recall in practical situations
• C.Poor managerial support
• D.Teaching how but not why

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Which of the following methods of delivery allows the learner to act out aspects of the course topics?

• A.Role playing
• B.Brainstorming
• C.Lecture
• D.Demonstration

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An instructor asks an open-ended question to the class. Which of the following BEST describes the skill the instructor is demonstrating?

• A.Elicit learner feedback on the adequacy of instructor responses.
• B.Create opportunities for learners to contribute to the discussion.
• C.Provide feedback that is specific to learners needs.
• D.Plan and use a variety of reinforcement techniques during training.

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When providing instruction to a culturally diverse group it is important to: (Select TWO)

• A.Value diversity, accept learners as they are.
• B.Limit learner dialogue during the course so that the learners do not get confused
• C.Break up the learners into cultural groups.
• D.Strive to influence the group to adopt a neutral viewpoint.
• E.Remain open to ideas that may differ from the instructor's ideas.

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