A student asks a question that is not relevant to the class topic. Which of the following should the trainer do?

• A.Let the learner know an answer is not known and the topic should not be discussed again.
• B.Open the question to the class as an answer is not available.
• C.Reply that the question is outside the scope of the course, but an answer can be researched after class.
• D.Ignore the question and move on to the next learning objective.

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An instructor covering industry specific material asks the learners in the class if they believe whether a specific regulation that has been passed will help their industry, hurt it or essentially have no effect. Which of the following question types is the instructor asking?

• A.Hypothetical
• B.Closed-ended
• C.Higher order
• D.Open-ended

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Which of the following statements BEST describes the value of using a variety of question types during instruction?

• A.Using a variety of questions during instruction prevents anyone in the group from becoming disinterested with the same question types.
• B.Effective use of questions will enhance learners' conceptual understanding; encourage deep thinking and meaningful participation.
• C.Regularly asking questions during a course helps to identify those that are paying attention.
• D.Questions asked often during a course will keep learners engaged, it is not important if they do not know the correct answer.

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An instructor has developed a customized virtual training course for a company. The instructor has procured all of the equipment and materials, and all tests have been successful. Which of the following should the instructor do NEXT?

• A.Conduct research on the company
• B.Send login information to the learners
• C.Determine the training needs of the company
• D.Ask the learners to complete a course evaluation

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An instructor is approached by a learner that expresses fear that they will not properly understand the material and may lose their job. This fear is preventing the learner from participating in the course. Which of the following is the MOST reasonable course of action for the instructor to take?

• A.Tell the learner that their fears are unfounded and to relax.
• B.Inform the learner they will receive from the course what they put into it.
• C.Remind the learner that the course is designed for their level and they should do fine.
• D.Offer to speak to the learner's supervisor.

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