The MOST effective way to encourage a learner is to:

• A.use non-verbal communication.
• B.provide positive feedback.
• C.provide a course overview.
• D.ask direct questions.

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A trainer is concerned that one of the students does not understand the material. The student performs well on labs and responds to questions during class but has not passed any of the written course evaluations. Which of the following BEST meets the needs of the student?

• A.Have the student partner with an advanced student for labs
• B.Meet with the student in private
• C.Adjust the course to increase the number of labs
• D.Require the student to re-take the evaluations

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A trainer is assigned a new course. The trainer has been asked to prepare some questions that will be included in the course assessment. The BEST way to formulate questions would be to use:

• A.the trainer's notes.
• B.course material.
• C.course objectives.
• D.lesson plans.

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An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?

• A.Use humor that will create a positive mood.
• B.Tell the learners that the class will run late that day
• C.Have the learners introduce themselves.
• D.Proceed with the course material.

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An instructor arrives for a lab class with twelve laptops. The contact takes the instructor into a conference room that contains one large table and twelve chairs. There are no visible outlets in the room. Which of the following should the instructor do?

• A.Request assistance to locate outlets or for an extension cord to be run into the room.
• B.Instruct the learners at the beginning of the class that laptops will not be used in the course.
• C.Run the class on battery power using the laptops as minimally as possible.
• D.Select a different room that accommodates twelve learners and has visible outlets.

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