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IFMA Certification
CFM Exam
IFMA.CFM.v2025-10-06.q91 Dumps

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Question 41

What action should be completed first when developing a real estate master plan?

A.Perform an environmental review
B.Review the strategic plan
C.Meet with key stakeholders
D.Perform highest and best use studies

Correct Answer: B

TheIFMA Real Estate and Property Managementcompetency stresses thatalignment with strategic objectives is the first step in planning.
* Reviewing the strategic plan (B)ensures real estate decisionssupport business goals.
* Stakeholder meetings (C)comeafter initial alignmentwith strategy.
* Environmental reviews (A) and best-use studies (D)aresubsequent steps.
Astrategically aligned real estate master plan optimizes asset value, operational efficiency, and long- term growth.

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Question 42

What facility management systems' software retains assets building performance with standardized key performance metrics?

A.Integrated Workplace Management System
B.Building Automation System
C.Building Information Modeling System
D.Computerized Maintenance Management System

Correct Answer: A

AnIntegrated Workplace Management System (IWMS)is used in facility management to track assets, building performance, and key performance metrics. It:
* Integrates real estate, space, maintenance, capital projects, and sustainability data into a single platform.
* Provides analytics for performance tracking and long-term facility planning.
* Why the other options are incorrect:
* (B) Building Automation Systems (BAS)manage HVAC and lighting but do not track overall asset performance.
* (C) Building Information Modeling (BIM)focuses ondesign and constructionrather than facility performance.
* (D) Computerized Maintenance Management Systems (CMMS)track maintenance but do not provide comprehensive asset performance metrics.

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Question 43

When managing quality, what are Key Performance Indicators (KPIs) based on?

A.What stakeholders feel is important
B.What the facility manager feels is important
C.What the facility management team feels is important
D.What the CEO feels is important

Correct Answer: A

KPIs should bealigned with stakeholder expectationsas outlined inISO 41001and IFMA'sPerformance and Quality Managementcompetency.
* Stakeholders (A) dictate KPIsas they define service expectations, including tenants, employees, and executives.
* Facility managers (B) and teams (C)may influence KPIs, but they must align with business needs.
* CEO input (D)is valuable but is not the sole basis for KPI selection.
EffectiveKPIs should be measurable, relevant, and directly linked to service quality goals.

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Question 44

What is a facilities register?

A.A list of accounts representing the contracted services for a facility.
B.A comprehensive list of the organization's facility assets, including buildings, grounds, and infrastructure.
C.An integrated work management system utilized in a facility to track preventative and on-demand work orders.
D.A master list of emergency contacts for use in business continuity/emergency purposes.

Correct Answer: B

Afacilities registeris acomprehensive inventory of facility assetssuch asbuildings, infrastructure, and grounds.
* Option B is correctbecause ittracks and maintains records of physical facility assets.
* Option A relates to financial records, not facility inventory.
* Option C describes a CMMS or IWMS, not a register.
* Option D pertains to emergency response lists, not asset management.
Afacilities register supports maintenance planning, asset tracking, and financial forecasting.

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Question 45

Departments often forget to budget for equipment design and installation costs. What is the best solution?

A.Develop a procedure that would charge back capital installation costs to the department procuring the equipment.
B.Mark up each equipment capital request by 15% to cover design and installation costs.
C.Establish a procedure for all capital budgets to include Facilities' input on design and installation costs.
D.Create a facilities installation fund that is 15% of the company's annual capital equipment fund to cover these costs.

Correct Answer: C

TheFinance and Businesscompetency in IFMA states that effective capital budgeting requiresintegrated planningwith facilities management.
* Option C ensures Facilities' inputso that all capital requests account for total installation costs.
* Option A (chargebacks)does not proactively address planning.
* Option B (markups)could lead to funding discrepancies if costs fluctuate.
* Option D (a fixed fund)may not align with fluctuating needs.
Facilities managers shouldcollaborate with finance teamsto incorporate these costs into all capital planning.

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