What is the best option to speed up the mail delivery process?

• A.Decrease mailroom staff and begin sorting and delivering mail every other business day.
• B.Keep current mailroom staff and change the mail code process to designate floors and provide employees mail slots.
• C.Increase mailroom staff to help speed up mail sorting and delivery.
• D.Keep current mailroom staff levels but implement overtime to speed up sorting and delivery.

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You work for a company that provides facility management services for a bank. The bank wants your company to demonstrate its commitment to continuous improvement in service delivery. How can you demonstrate to the bank your commitment to continuous improvement?

• A.Find out what other banks do in terms of continuous improvement.
• B.Write to the bank stating your commitment to continuous improvement.
• C.Include indicators relating to continuous improvement in the service level agreement.
• D.Ask the bank to submit a list of continuous improvement requirements.

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As the Facility Manager, you secured 5,500 square feet of Class A office space on a multi-tenant floor to support a two-year business initiative. To minimize capital investment, the space will be used with pre- existing furnishings, fixtures, and equipment. However, before you can move people into this space, you will need a certificate of occupancy. What system must be examined to obtain acertificate of occupancy?

• A.Life safety system
• B.Potable water system
• C.Network connections
• D.Telephone system

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An organization has determined the number of employees the facility will require in three to five years.
Which procedure is MOST thorough to identify space requirements?

• A.Work space analysis
• B.Survey of affected managers
• C.Cost/benefit analysis
• D.Ergonomic study

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As part of your communication strategy, you publish a quarterly newsletter that includes information such as upcoming projects as well as any information about changes to any of the business units. What is your purpose for this communication?

• A.To show that the number of complaints to the call center diminishes significantly when they are aware of the work being done
• B.To demonstrate that facilities support team building, as this is part of the organization's vision
• C.To demonstrate your work to senior management so that they will support your budget request
• D.To keep the organization informed about how the facility management department meets the needs of occupants

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