Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

• A.Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
• B.Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
• C.In the Platinum SLA modify the total incident count to 100 and save it.
• D.Rename the Platinum SLA, change the total incident value to 100, and save it.

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What is the purpose of an SLA in Knowledge base?

• A.to group and refine related answers based on the product and the service level
• B.to provide access to theanswers based on the customer service level agreement matching the answers' access level
• C.to give permission to users to add questions in a forum based on the service level
• D.to rank customers based on the number of answers posted in a forum based on the service level

Correct Answer: B

Explanation
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers.
You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example

Picture1
References:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm

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What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

• A.both the Answers Keywords and Stopwords
• B.the thesaurus.txt file
• C.the alias.txt file
• D.the wordlist files

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Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

• A.Summary
• B.Description
• C.Answer ID
• D.Rating
• E.Author

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Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

• A.Runtime Selectable filter
• B.Docked filter
• C.Restricted Filter
• D.Fixed filter
• E.StandardFilter

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