What two factors are responsible for ranking of an answer? (Choose two.)

• A.display position
• B.number of answers linked to that answer
• C.number of searches for that answer article
• D.solved count based on customer activity

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What should you do to ensure two published answers are always returned for a specific search word?

• A.Create multiple Priority words that share the same name.
• B.List the search word under both Answers Keywords and Stopwords.
• C.List the search word under Stop words.
• D.List the search word under Answers Keywords.
• E.Create multiple search words associated within a single priority word group.

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Which two queues have manual pull policy? (Choose two.)

• A.Last In First Out (LIFO)
• B.Round Robin (All)
• C.Manual
• D.Standard
• E.Round Robin (Logged in)

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In Knowledge Advanced Search what is the use of the Concept feature?

• A.Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
• B.Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
• C.Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
• D.Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.

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Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

• A.Create a standard text to include the new address and update all the answers to include it.
• B.Call support and have them run a search and replace on the database.
• C.Create a variable to contain the address and update all answers to include it.
• D.Search for all answers that have the address and update.

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