You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

• A.Add a conditional section within the answer with any access level.
• B.Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
• C.Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
• D.Make the answer status private, make the required changes, and republish it.

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You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

• A.Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
• B.Remove Related Answer Widget from the Customer Portal.
• C.Remove irrelevant answers from manually related answers.
• D.Delete irrelevant answers from sibling answers.
• E.Block irrelevant answers from learned links.

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You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

• A.Dashboard
• B.Cross tab report
• C.Linked report
• D.Custom report with slice bucket

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