Your customer wants to display customized branding information in the login window. Which two options can be used?

• A.Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
• B.Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
• C.Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
• D.Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.

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A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

• A.graphs
• B.report headings
• C.permissions
• D.column headings
• E.non-selectable filters
• F.schedules

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An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

• A.Profile functionalpermissions
• B.SLAs
• C.Profile workspace assignment
• D.Workspace rules
• E.Configuration settings
• F.Profile navigation assignment

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Which two components can be edited in a standard report?

• A.Column headings
• B.Schedules
• C.Permissions
• D.Report headings
• E.Graphs
• F.Non-selectable filters

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Which setup sequence is usedto give permissions to an individual to access an application?

• A.Navigation set > Profile > Staff Account
• B.Profile > Navigation set > Staff Account
• C.None. No sequence is required.
• D.Staff Account > Profile > Navigation set

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