Which two types of joins are available in analytics?

• A.Outer LTD) External
• B.Intersection
• C.Inner
• D.Internal
• E.Peripheral

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Which two statements are true about mailboxes?

• A.Techmail isresponsible for pulling emails from single or multiple mailboxes.
• B.The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
• C.The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
• D.Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
• E.Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

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Which three statements are true about add-ins?

• A.They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
• B.They always run locally to access local data.
• C.They can be designed to create visualcomponents and not perform any integrations.
• D.They canbe added to the Custom Portal area of Oracle Service Cloud.
• E.They always run locally on the machines on which the desktop application runs.
• F.They are the visual areas of Oracle Service Cloud Agent Desktop.

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Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

• A.Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.
• B.Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
• C.Use an Incident Business rule to fire a named event and populate the standard text into the message thread.
• D.Create a named event to file each end point of the guide.
• E.Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.

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Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

• A.Select the Chat check box that is associated with an agent's staff account.
• B.Configure advanced routing.
• C.Select the corresponding pull policy.
• D.Enable the engagement engine.
• E.Selectthe Pull Chat check box in the chat profile.

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