A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

• A.The hash value during import doesn't match the hash declared at the end of the rile.
• B.The Browser User Interface (BUI) workspace is not using the standard workspace.
• C.Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
• D.Check if the exported file was generated by a product version that is older than the existing product version.

Comment: *

Name: *

Email: *

Verification: *

You are working oncomplete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

• A.Guided assistance
• B.Intent guide
• C.Agent scripts
• D.Custom process model
• E.Business rules

Comment: *

Name: *

Email: *

Verification: *

Which six actions initiate the business rules engine to run their configured logic?

• A.A customerupdates contact details via the end-user pages.
• B.The rules engine is updated.
• C.An administrator compiles the rules engine.
• D.An agent edits contacts, incidents, organizations, or tasks.
• E.An agent runs an incident report.
• F.A customer adds more information to their incident via the end-user pages.
• G.An agent edits an opportunity.
• H.An agent creates or edits an answer.
• I.An agentviews the rule log.
• J.A customer creates an incident in the end user portal.

Comment: *

Name: *

Email: *

Verification: *

Which three statements are true about Service Level Agreements?

• A.They enable you to specify the duration for which an incident can be kept in waiting status.
• B.They enable you to set the reports that are visible to an agent.
• C.They enable you to restrict the number of incidents raised by end users through various channels.
• D.They enable you to set a timeline for an agent to respond to an incident.
• E.They enable you torestrict what agents can view as part of navigation on the console.
• F.They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

Comment: *

Name: *

Email: *

Verification: *

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

• A.Update variables with the changed address and phone numbers.
• B.Create the standard text with the current address and phone numbers.
• C.Update the standard text with the changed address and phone numbers.
• D.Create custom fields for the address and phone numbers.
• E.Create variables with the current address and phone numbers.
• F.Update customfields with the changed address and phone numbers.

Comment: *

Name: *

Email: *

Verification: *