A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

• A.Reduce the picture scale of the report.
• B.Check if the exported file was generated by a product version that is older than the existing product version.
• C.Update the hash value to match the hash declared at the end of the file.
• D.Check the customized regional and language settings of your workstation or personal computer.

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An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

• A.Agents cannot use the Fill Inbox functionality because the pull policy is manual.
• B.Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
• C.Agents can use the Fill Inbox functionality to select any of the three queues.
• D.Agents will get incidents only from the ql queue.

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In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

• A.Removing fields in the workspaces
• B.Creating multiple workspaces per business function and assigning to different profiles
• C.Placing objects on different tabs and splitting the loading across multiple tabs
• D.Utilizing workflows and splitting functionality into more than one workspace

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In which two scenarios would you use multiple interfaces?

• A.When your portal needs the support of different channels for login
• B.When you need multiple channels enabled such as email, chat,and web self-service
• C.When new business processes need to be supported other than the standard contact center
• D.When your business operates in different lines of business
• E.When multiple languages need to be supported

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Which four statements are true about reports?

• A.Published reports can be modified.
• B.The owner of a report remains the same even if the report is imported by some other user.
• C.Reports are shared between interfaces.
• D.Reports are not common across the interface.
• E.All the permissions from an imported report remain unchanged after an export.
• F.After a report is published, the report data remains unchanged even as the knowledge baseis updated.
• G.Reports must be exportedmanually in all interfaces.

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