The program sponsor requests a weekly performance report. The tools and techniques to monitor and control program performance include which of the following?

• A.Program management performance variances, business criteria reweighting, root cause identification, and statistical sampling.
• B.Interviewing, SWOT analysis, run chart, and matrix-based charts.
• C.Earned value management, financial reporting systems, performance measurement techniques, and program management information systems.
• D.Delphi technique, scatter diagram, Pareto chart, and organization charts.

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The above performance report shows the earned value (EV) analysis for a program. The program director performs a high-level analysis and must present a summary narrative to the steering committee.

What do the current findings show?

• A.Project A is running behind schedule and is over budget; projects B, C, and D are on schedule.
• B.Project C is running behind schedule and is over budget; projects A, B, and D are on schedule.
• C.The overall program is performing within an acceptable level of variance.
• D.Project A is running ahead of schedule and is under budget; projects B, C, and D are behind schedule.

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The information technology system for the national power grid has been working well. Today, the main control processor crashed, disabling the west coast delivery of power to four states.
Implementation of the risk response plan didn't fix the problem. Which of the following steps would they perform first?

• A.Determine why the risk response plan failed
• B.Determine why the problem happened
• C.Adjust the risk response plan
• D.Fix the problem

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A company is rolling out an innovative program that includes new processes intended to define how the company will manage future programs. While program execution is going well, the program sponsor is concerned that the knowledge acquired needs to be reused for future programs.
What should the program manager do to ensure that the knowledge acquired is captured efficiently?

• A.Record lessons learned in the program management plan
• B.Create training materials summarizing team experiences and lessons learned
• C.Direct the project managers to create event logs to document their experiences and lessons learned
• D.Organize review sessions after each program stage to document successes, issues, and lessons learned

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One of the constituent project managers asks a new program manager to obtain approval for an additional key project requirement. A tolerance range is set.
If the tolerance range is too narrow on a program, what effect will multiple minor changes have on the program?

• A.Slow down in program implementation
• B.Reduction in program risk
• C.Reduction in program quality
• D.Degradation of program communications

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