You are the program manager for your organization. Your current program, which has just been initiated, needs to launch several projects in order to create all of the benefits of the program.
What document do you need to create in order to initiate the projects within your program?

• A.Project preliminary scope statement
• B.Program charter
• C.Program scope statement
• D.Project charter

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You are the program manager for your organization and you're trying to determine if you buy or build a software solution for your organization. If you build the solution it'll cost you $75,000 to create and it'll cost you $12,000 per month to support. If you hire a vendor they can build the solution for $63,000 but their solution will cost you
$15,500 per month to support. How many months would you have to use your in-house solution to equate to the cost of the vendor's solution?

• A.Approximately 6 months
• B.You'll never be able to equate to the cost of the vendor's solution.
• C.Approximately 3.5 months
• D.Approximately 10 months

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A program is completed and the expected benefits are realized.
Before executing the transition and closing of the program, what should the program manager do?

• A.Obtain approval from the program governance board to initiate program closure activities
• B.Archive documents and lessons learned
• C.Create a final program report
• D.Perform administrative and program management information system (PMIS) closure activities

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The program manager compiles a program performance report for review by the program governance board. The performance report indicates that the scope, quality, and schedule objectives have been met, but costs and resource utilization are higher than expected. The program can no longer deliver the planned return-on- investment within an acceptable level and the intended benefits have not yet been realized.
After further analysis of the performance indicators, the program manager should do which of the following?

• A.Recommend cancellation of the program based on performance metrics.
• B.Transition the existing program results to the appropriate operational area.
• C.Expand the scope and continue the program until return-on-investment objectives can be met.
• D.Extend the schedule to reduce costs and resource utilization.

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What percentage of communication is nonverbal?

• A.50 percent
• B.45 percent
• C.90 percent
• D.55 percent

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