You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

• A.Create a workflow rule.
• B.Maintain the fine-tuning activity for date profiles.
• C.Select the relevant scoping question.
• D.Maintain the fine-tuning activity for contracts.

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Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.

• A.Activity Planner
• B.FSM
• C.Manual Routing
• D.MRS
• E.Time recording

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Which option do you have to mark a field as mandatory?

• A.Use Key user tool adaptation
• B.Disable personalization settings
• C.Page layout configuration
• D.Maintenance of access restrictions in the business role

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Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.

• A.Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
• B.Scoping is automatically generated by the system based on your fine-tuning decisions.
• C.Scoping is the process of matching your individual business requirements to predefined solution capabilities.
• D.The activity list is automatically generated by the system based on your scoping decisions.

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What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

• A.Integrate MindTouch.
• B.Create a broadcast.
• C.Configure SAP Jam as knowledge base.
• D.Create a migration template.

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