Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.

• A.Web service URL
• B.Usage
• C.Description
• D.Name
• E.Data source ID

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What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

• A.Broadcast
• B.Feed
• C.Knowledge Base fine -tuning activity
• D.Solution finder

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Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

• A.Templates
• B.Knowledge base
• C.Workflow rules
• D.Routing rules

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Which of the following applies to time recording? Note: There are 3 correct Answers to this question.

• A.Automatic time recording can be done by clicking "Start recording" and "Stop recording".
• B.Time sheets can be submitted for approval.
• C.Time recording can be done online or in offline mode.
• D.Code list restrictions are not possible for the Time Type field.
• E.You can activate Microsoft Outlook integration for time recording.

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When should you use the templates provided in the Data Workbench?

• A.When data volume is low
• B.When there is unstructured legacy data
• C.When the Mass Change Account Data tool is used
• D.When customer data needs to be loaded quickly

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