Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

• A.You can activate the Microsoft Outlook integration for time recording.
• B.Code list restrictions are not possible for the Time Type field.
• C.Automatic time recording can be done by clicking "Start recording" and "Stop recording".
• D.Time sheets can be submitted for approval.
• E.Time recording can be done online or in offline mode.

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What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.

• A.Ad-hoc broadcasting
• B.On specific report creation
• C.Periodic scheduling
• D.On every save of the report

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Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

• A.Service Contract Management
• B.Sales Contact
• C.Service Notification
• D.Registered Products and Installed Bases

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Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

• A.Service category
• B.Maintenance plan
• C.Document types
• D.Priority

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Which key user tool allows you to change field properties on the SAP Service Cloud UI?

• A.Code list restriction
• B.Mashup
• C.Adaptation
• D.Workflow rules

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