What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

• A.Configure the relevant question in scoping.
• B.Create knowledge base articles in SAP Service Cloud.
• C.Integrate with MindTouch.
• D.Choose the correct SAP Jam group in the knowledge base configuration settings.

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You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

• A.One time, time and counter based
• B.One time, fixed
• C.Absolute, counter based
• D.One time. no condition, time and counter based

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Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.

• A.Service contract
• B.Maintenance plan
• C.Operating hours
• D.Working calendar

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Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.

• A.Usage
• B.Web service URL
• C.Name
• D.Data source ID
• E.Description

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Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

• A.Countries, business processes, business users
• B.Countries, workflow rules, integrations
• C.Countries, data workbench, form templates
• D.Countries, business processes, integrations

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