You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

• A.The question related to SLAs must be activated in project scoping.
• B.The determination rules have been configured, but not activated.
• C.The system background job for SLA determination runs every 30 minutes and has not been executed yet.
• D.A workflow rule has to be scheduled to trigger the determination.

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Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.

• A.Visit
• B.Contract
• C.Maintenance plan
• D.Ticket

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Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

• A.Control access on field and action level.
• B.Maintain the service catalog.
• C.Create service level agreements.
• D.Set access restrictions.
• E.Assign work centers and views.

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Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?

• A.Employees
• B.Products
• C.Accounts
• D.Tickets or Service Call

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Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

• A.Set the access rights to display.
• B.Set the read access to restricted.
• C.Set the access rights to edit.
• D.Set the read and write access to restricted.
• E.Set the write access to restricted.

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