Which option is NOT true of events?

• A.Events are scheduled events or meetings
• B.Events are to-do lists
• C.I can invite participants to an Event (like scheduling a demo, for example)
• D.Events automatically move to Activity History when the time of the Event is past.

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Which of the following objects support business processes?

• A.Knowledge
• B.Campaigns
• C.Cases
• D.Opportunities

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Which of the following is not part of the Profile?

• A.User License
• B.Page Layout
• C.Record Types
• D.Field Level Security
• E.Roles

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The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?

• A.Specify a default lead owner.
• B.Create a validation rule to route unassigned leads
• C.Create and escalation rule to route unassigned leads.
• D.Specify a default lead creator.

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Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers

• A.Configure a flow to assign the cases to the queue.
• B.Create a new queue and add Cases as an available object.
• C.Use assignment rules to set the queue as the owner of the case.
• D.Add Cases to the existing queue as available object.

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