What happens when an email is sent to a customer from a case?

• A.Case escalation rules are deleted
• B.Case hierarchy is reset
• C.Case escalation is reset
• D.Case assignment rules are deleted

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A sales team is a set of users that normally work together on _________ ?

• A.Cases
• B.Accounts
• C.Contacts
• D.Opportunities
• E.Leads

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The administrator wants to create 3 custom fields: an auto-number, a text field and a picklist. Is it possible?

• A.Yes
• B.No, because auto-number is a standard field
• C.No, only multi select picklist can be custom created
• D.No, only 1 custom field can be created per object

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What is the purpose API Token field on the User object?

• A.Displays the users API token
• B.Enables users to receive an API token
• C.Indicates whether an API token has ever been reset.

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Which objects have built in import wizards?

• A.Leads
• B.Solutions
• C.Custom Objects
• D.Accounts
• E.Contacts

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