Northern Trail Outfitters (NTO) wants to use Case data from Service Cloud as part of their current email messaging campaign. They want to import cases that indicate the customer wants someone to contact them after the case is closed. NTO tracks cases with a checkbox field called "Contact Me".

• A.Create data extensions in Marketing Cloud and import the data from Service Cloud using Journey Builder.
• B.Create Reports in Salesforce filtered by Contact Me equal to True and import using the Import word.
• C.Use Salesforce Data Extensions and Filter Activities in Automation Studio to import and filter the data.
• D.Use Synchronized Data Extensions on the Case Object with a Boolean filter on the Contact Me field.

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North Trail Outfitters (NTO) wants to automate the sending of shipping notices and a customer survey.
*Shipping notices will be sent once a day.
*The shipping file will be placed on the FTP sometime after 4:00 p.m.
*The shipping data will be stored in the shipping Notice data extension.
*A field in the data extension will contain the shipping data.
*The survey needs to be sent at 9:00 a.m., exactly 10 days after the customers order ships.
Which workflow would most effectively enable NTO to do this?
A)

B)

C)

D)

• A.Option C
• B.Option B
• C.Option D
• D.Option A

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A customer has three data extensions that need to be added to Contact Builder
* Customers contains customer information
* Orders contains order information
* Products contains product information
How should these data extensions be linked within an Attribute Group? Choose 2

• A.Customer Data <one-to- Many> Products <one-to- Many> Orders <one-to- one> Customers
• B.Customer Data <one-to- Many> Customers <one-to- One> Orders <one-to- Many> Products
• C.Customer Data <one-to- One> Customers <one-to- One> Orders <one-to- one> Products
• D.Customer Data <one-to- Many> Customers <one-to- Many> Orders <one-to- Many> Products

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A customer wants to send a quarterly reengagement email to subscribers who have NOT opened in the previous three months. The customer's plans are to:
* Use an existing Paste HTML email for the first send.
* Make only minor changes to the email creative for future sends.
* Send to the subscriber list.
* Deploy emails manually for now, but possibly automate in the future.
Which send method should be used?

• A.Send Flow Activity
• B.Triggered Send
• C.Send Email Activity
• D.Guided Send

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A bank wants to send out a series of emails to new customers that open a checking or savings account. The emails will be used to educate and inform customers regarding their current account and other bank offerings
* Data for the campaign will be in two data extensions: Customer and New Accounts
* The Customer data extension is currently used for multiple campaigns and is updated at 1:00 a.m.
* The New Accounts data is encrypted and will be placed on the FTP at 10:00 p.m.
Which automated workflow meets the customer's requirements?

• A.A scheduled automation that starts at 2:00 a.m. that executes Data Extract Activity, Import Activity, Query Activity, Wait Activity, and Send Email Activity.
• B.A triggered automation that executes File Transfer Activity, Import Activity, Query Activity, Wait Activity, and Send Email Activity.
• C.A scheduled automation that starts at 12:00 a.m. and executes a File Transfer Activity, Import Activity, Query Activities, Wait Activity, and Send Email Activity.
• D.A scheduled automation that starts at 2:00 a.m. that executes File Transfer Activity, Import Activity, Query Activity, Wait Activity, and Send Email Activity.

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